Privacy Policy

Data Controller Information

brendovika.top Ltd is the data controller for the personal data we collect and process. Our company details are:

• Company Name: brendovika.top Ltd
• Registration Number: 49675831
• VAT Number: GB492536751
• Address: 121 Queens Road, Glasgow G2A 9AV, Scotland, United Kingdom
• Email: [email protected]
• Phone: +44 1415062953

Data Collection

We collect personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website. This data collection helps us provide and improve our corporate process performance management services.

Information You Provide

When you contact us or use our services, we may collect:

• Name and contact details (email address, phone number)
• Company information and job title
• Service enquiry details and project requirements
• Communication preferences
• Any other information you choose to provide

Information Collected Automatically

When you visit brendovika.top, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms
• Device and operating system information
• Cookie and tracking technology data

How We Use Your Information

We use the personal data we collect for specific business purposes related to providing our corporate process performance management services. Our use of your data is based on legitimate business interests, contractual necessity, or your consent where required by law.

Primary Uses

• Responding to enquiries and providing customer service
• Delivering our corporate process performance management services
• Processing service agreements and managing client relationships
• Improving our website and services based on user feedback
• Complying with legal obligations and regulatory requirements

Marketing and Communication

With your consent, we may use your contact information to:

• Send newsletters and service updates
• Inform you about relevant services and industry insights
• Invite you to events or webinars

You can opt out of marketing communications at any time by contacting us at [email protected].

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Google Services

We use Google Analytics to understand website usage and Google Ads for advertising and remarketing. These services may collect data about your browsing behaviour across websites. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:

• Legitimate Interest: For business operations, service improvement, and client relationship management
• Contract Performance: To deliver services you have requested
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:

• With service providers who help us operate our business (under strict confidentiality agreements)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our clients
• In connection with a business transfer or acquisition (with notice to affected individuals)

International Transfers

As we serve clients across the UK and EU, some data processing may occur outside the UK. We ensure appropriate safeguards are in place for any international data transfers, including adequacy decisions or standard contractual clauses.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Our retention periods vary based on the type of data and the purpose for which it was collected.

Retention Periods

• Contact enquiries: 3 years from last contact
• Client data: Duration of engagement plus 7 years for legal and tax purposes
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until you withdraw consent or request deletion

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention policy.

Your Rights

Under GDPR and UK data protection law, you have several rights regarding your personal data:

Individual Rights

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at [email protected] or +44 1415062953. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data backup and recovery procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection law.

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113